Terms of carriage
Standard conditions for all consignments carried by Meridian Dispatch.
01Scope
These terms govern every consignment tendered to Meridian Dispatch for carriage, whether booked through this site, by email or through an account manager. Booking a shipment confirms acceptance of them.
02Rates and chargeable weight
Freight is charged on the greater of actual weight and volumetric weight (length × width × height in centimetres ÷ 5000). Duties, taxes and third-party charges are billed at cost. Quotes are valid for 7 days and exclude storage beyond 5 free days.
03Prohibited and restricted goods
Cash, negotiable instruments, live animals, narcotics, unlicensed pharmaceuticals, firearms, and hazardous materials without a signed declaration are not accepted. Restricted items require written approval from our compliance desk before tendering.
04Customs and documentation
The shipper warrants that all declarations, invoices and permits are accurate. Consignments held or seized through inaccurate declaration remain the shipper's responsibility, including storage, fines and return costs.
05Liability
Carrier liability is limited to the lower of the declared value or USD 100 per consignment unless extended cover is purchased at 0.6% of declared value. We are not liable for indirect or consequential loss, or for delay caused by customs, weather or force majeure.
06Claims
Damage or shortage must be noted on the proof of delivery and notified in writing within 7 days of delivery. Non-delivery claims must be raised within 30 days of the estimated delivery date.
07Tracking data
Tracking codes are issued per consignment. Scan and location records are operational records and may be used to resolve claims and disputes.
1201 West Peachtree Street NW, Suite 2400, Atlanta, GA 30309, United States · control@meridiandispatch.com