Privacy notice
Applies to this website and the shipping account you hold with Meridian Dispatch.
01What we collect
Account details (name, email), shipment details you provide (sender, receiver, addresses, contact numbers, contents and value), scan and location records generated by our operations, and messages you send us through this site.
02Why we hold it
To carry and clear your consignment, to publish tracking information, to bill for services, to meet customs and regulatory obligations, and to answer support requests. We do not sell personal data.
03Who sees it
Your shipment details are visible to you and to our operations staff. Public tracking shows the status, route and scan locations of a consignment — addresses, phone numbers and email addresses are never shown publicly, only the receiver name and destination city.
04Location records
Each scan stores the facility, city, country and coordinates of the consignment. These describe the movement of the parcel, not the location of any individual, and are retained for 24 months for claims and audit purposes.
05Retention and your rights
Shipment and billing records are retained for the period required by customs and tax law. You may request a copy, correction or deletion of your account data at any time by writing to us; deletion requests are honoured except where a legal retention duty applies.
06Security
Access to shipment data is restricted to the account that created it and to authorised operations staff. Data in transit is encrypted, and access credentials are never shared between accounts.
Questions: control@meridiandispatch.com